Insights & Events

Making Your Case

Recently, our family went on vacation and stayed at a VRBO house.  Over the course of our week there, my wife and I realized we need a new mattress on our bed at home. After sleeping deeply and soundly for a few nights, we both woke up one day during

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From “If Only” to “How Could We”

If only we had more generous donors. If only our board members were more engaged. If only we had the resources to hire one more gift officer. If only we had a better CRM. If only our CEO was more involved with our donors. If only our internal communications were

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Better Than Average

A nonprofit CEO recently gave an update to their governing board on the organization’s strategic plan. The plan contains 4 pillars or broad, directional statements with a number of more specific goals associated with each of the pillars. As the CEO provided the brief update, she pointed out a goal

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Stated vs. Revealed Preferences

It’s not uncommon for donors to have multiple, specific criteria for establishing their named scholarship fund.  They might even say during the process, “we’ve thought a great deal about this, and we know what we want.” They proceed to describe a scholarship fund that could only be awarded to a

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In The Moment

An interpersonal characteristic that separates highly-effective gift officers from those who are less effective is presence. Not the “presence” of appearance or demeanor, when we might say that someone “has presence.” But, rather, the “presence” of attunement and mindfulness, when we might say that someone “is present.” Today, it is

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Pauses

A couple falls in love and decides to marry.  After the ceremony, a honeymoon of some sort and length is commonplace.  This is a pause. A time to relax.  A period of adjustment to the new state of legalized coupledom. We typically don’t ask the newly-married, “what’s next?” But think

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The Scoreboard, The Score, and The Play

This fundraising analogy is bad, not because we shouldn’t be seeking new donors (i.e., the “different pond”) but, rather, because we shouldn’t view fundraising as a fishing expedition in the first place! We aren’t hunters.  Donors aren’t prey. The least effective gift officer pays a lot of attention to the

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A $48 Million Opportunity

Recently, I was with a client discussing their scholarship program – both, awarding scholarships to students as well as raising money for scholarships. The University CFO told me that the University provides institutional financial support for students based on both merit (a blend of high school g.p.a. and standardized test scores) and financial need.  Also known as “tuition discounts,” these

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Who Is This For?

I talk with clients a good bit about the time we spend brushing our teeth. I don’t know anything special about dental care, of course. Rather, I bring up that daily habit because it’s one of those everyday moments in which we can briefly be alone with our thoughts, staring at ourselves in a mirror.  It’s a time where self-talk

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On Building Trust with Donors

The donor has interests and values she wants to express through her giving.  Regardless of how aligned your organization’s mission or fundraising priority is with her interests and values, this donor is only going to giving significantly and with enthusiasm if she trusts the people she is giving to. Trust is interesting because many advancement professionals act as though it

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Will I Need To Know This For The Test?

This is a well-worn question we learn as young students in school. It’s also a limiting question.  When we ask this question, the assumption is that the only value of education is how it prepares and benefits us for some specific test. Everything else that happens in the educational experience is a waste. This misunderstands the bigger and more important

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Compelling Stories

We talk a lot in advancement about the importance of creating compelling stories for our donors and friends.  Stories that personify the impact of giving and volunteering.  And stories that encourage others do more of both. We invite donors to respond generously by telling a story of a life saved or changed because of our institution.  We invite volunteers to

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Which Donors Are You Engaging First?

If our goal is to raise more money for our cause, a common sentiment expressed is something similar to the following: “We will need new donors to step up!” On it’s face, this sentiment seems to make sense.  We absolutely could raise more money if new or lapsed donors respond generously. But, it becomes a mistake to prioritize the work

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Increasing the Benefit of the Doubt

New leaders at all levels have an often-overlooked, but potentially critical asset at their disposal — the benefit of the doubt. The benefit of the doubt means that when a new leader arrives, her initial progress is viewed in the most positive light, instead of critically. The benefit of the doubt means that when a new leader arrives, a mistake

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Gift Giving For Gifts Given

The central problem arising from giving gifts to donors as a result of their charitable support is far deeper than any “transactional vs. relational” discussion. Yes, we should be promoting a more relational approach to our advancement work with donors. And, yes, we have to be careful with teaching our donors to expect a gift every time they support our

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The First Step to Raising More Money

To raise more money, my guess is that you could most likely invite current major gifts more often. You could most likely draft a more compelling case for support. You could most likely recruit Board and volunteer leaders who have more generous giving histories. You could most likely implement a better communications strategy and invite more planned gifts. In fact,

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